Study Scheduling

Scheduling respondents can be done by you or by the respondents themselves. If your team and respondents have limited time to meet, you can set-up pre-defined timeslots or sessions in Study > Scheduling that the respondents can pick from so you can set aside a time that works for both parties. Otherwise, you can set Availability Type to General Availability.

To start scheduling respondents, follow the steps below:

Set Custom Schedule

Whether the Availability Type is set to General Availability or Sessions, you'll be able to set custom schedules for respondents by:

  1. Within the study's Overview sub-page, click the name of the respondent you're going to schedule.
  2. Click + Choose Session
  3. Click Set Custom.
  4. Select a date and set a time on the Choose a date & time pop-up. 
  5. Click the Save button.

Assign Sessions

To schedule candidates manually, open a study then click on the panelist name.

Click  + Choose Session on the pop-up window then select from the drop-down options.

Respondent Local Timezone

You're able to update the panelist's time zone, which can be different from the Study Timezone. All reminders and confirmations your Candidate receive will show them their local time zone.

Respondent Scheduling Themselves

To send your respondents a list of available times, follow this section. Ensure you have enough Availability set. You can click Preview Scheduling to verify what the respondent will see.

Note: If you have a calendar integration set up (e.g. GCal or Outlook), some of your selected times may be unavailable due to "free busy" conflicts with the existing meetings in your calendar.

This Calendar Event section will be used in reminder emails.

Update the Request Email template with content you want the candidate to receive.

Go back in Study > Overview, select the respondents you wish to email, and click Send Message > Send scheduling request. Once the email is sent, and the panelist clicks on the scheduling link, they will be taken to the scheduling page and all available sessions will be shown.

When they confirm their session, they will be shown a Session scheduled modal that contains their session information.

The respondent will also receive an email confirmation with the same information.

Respondent Cancelling or Re-scheduling Themselves

If you want the panelists to be able to cancel or re-schedule by themselves, go to Settings > General. Scroll down to the Panelist Experience section, then turn on the toggle bar beside Allow panelists to reschedule & cancel sessions. This will be applied to all of your studies.

The respondents will be able to re-schedule or cancel by clicking the reschedule or cancel hyperlinks at the bottom of the automated session reminder or confirmation emails sent to them.

They will also be able to see these links below the session schedule for that study when they're logged in to their Panelist Profile.

If they click reschedule, the scheduling page, where they can pick a new session, will open in a new tab.

If they click cancel, a page will open in a new tab where they can proceed with cancelling the session. They can proceed by clicking the Confirm, cancel this session hyperlink. They can just close the tab if they don't want to cancel.


Would you like to add non-users (e.g. stakeholder, moderator) to observe research? When Google Calendar or Outlook Calendar integrations are enabled, you are able to add observers to the calendar invites.


Read more about our Calendaring integrations. These calendar integrations support free-busy.

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