Email analytics and cancelling campaigns

Tracking email campaigns in a study

To track your email campaigns, navigate to Study > Campaigns. This page allows you to see stats from the email campaign: Total Attempted, Sent, Opened, Bounced, and Spam.

Campaigns take anywhere from a few seconds to a few hours to process depending on the size and send limitations. Sometimes Sent is not 100%, which means some emails were not sent due to opt-out criteria or failures.

How to cancel a scheduled email campaign

If you find yourself in a situation where you want to cancel a scheduled email campaign (either due to content, changing timelines, or something else), you can click on the "Cancel Campaign" text under Status.

You will see a modal pop up that will confirm you want to cancel the email campaign, and the status will update to "Cancelled".