Client Lists

Email Quality

Client lists have various levels of quality, which means some email addresses you are given can have a low bounce rate (0-3%), and some can have a high bounce rate (>5%). When you send a client list, we will monitor the quality of the list if it adheres to bounce rate limits. We request that you clean client lists through a bounce-checker, such as Emailable, while it won't reduce bounce rate to 0%, it should help.

Uploading To Your Panel

1. Create a new panel property titled "Client List" (use Text as the data type).
2. In your CSV file, create a column titled "Client List". Then in all the rows below this column header, put the same value (e.g. client-list-company-abc). This way, you can filter the panel and find these respondents, and later delete them from your panel.
3. Then, upload this CSV.
4. Then filter the panel by this "Client List" property to find your uploaded sample.

Best Practices

When you send an email to the client list, your recipient is likely not expecting this email, so we recommend to mention that you are emailing on behalf of the client within the body of the message.