Custom Domain for Emails

Your panelists can receive emails from your company's domain, such as recruitment@abc-research.com. For custom URLs, such as survey.abc-research.com, please check this article.

Note: If you have not verified your email domain, you will be limited to sending 50 emails per campaign within a Study.

Create Email Domain

We'll need to verify that you own the domain you'd like to use, for example "abc-research.com". For our own account, this is what the Domains section looks like.

1. Navigate to the Settings page, scroll down to Email Domains, then click + Add domain.
2. Input your website / email domain name, such as abc-research.com.
3. You will now be shown a few DNS entries. Please forward them to your IT team in order to complete domain verification. (Note: It may take anywhere from 1hr to 24hr for the new DNS entries to show up for our system to verify.)
4. After the DNS entries are added, click Verify to finalize the process.
5. If the domain is now Verified, proceed to the Create a Sender Profile section below.

Create Sender Profile

Sender profiles are individual email addresses you'll use, for example "recruitment@abc-research.com". This is what our own Sender Profiles section looks like.

1. Navigate to the Settings page, scroll down to Email Domains, then click + Add sender profile.
2. After the Email Domain has been verified and Sender Profiles have been created, your settings page will look like this:

After all is done, your mass emails will look like this: