Panelist Fatigue and Eligibility

This is how you can prevent panelist fatigue (i.e. overuse; not reaching out too many times to the same panelists; not scheduling them too many times). Also, this will prevent your team from contacting the same panelists either for two different team's simultaneous efforts, or also too soon after they participated in a session.

Email Fatigue: the amount of days to suppress sending emails in a new study, since the last time they were contacted for another study.

Scheduling Fatigue: the amount of days to suppress session scheduling in a new study, since the last time they were scheduled for another study.

Incentive Fatigue: the amount of money paid out to a panelist for the current year.

Configure panelist fatigue

In Settings > Panelist Fatigue, you can set the number of days.

For example, if you send an email invite and schedule Amy to Study 1, she won't be eligible to receive emails for Study 2 for 7 days. She will also not be able to be scheduled for another study for 180 days after her Study 1 session.

Panelist Fatigue Filter Toggle

To see which panelists are currently being excluded due to fatigue, you can toggle "Show fatigued" in the Panel tab.

Circumvent fatigue settings within a Study

Within a Study, when viewing a respondent, you are able to manually circumvent the fatigue settings for a single panelist.

Incentive Fatigue Warning

To ensure that incentive limits are not surpassed for a respondent, the Panelist Profile and Study Participation will show a Total annual incentives paid metric to help you track past payments. The denominator is set in Settings > Panelist Fatigue.